Return & Refund Policy

Last Updated: March 10, 2026

Welcome to Invostep Technologies Private Limited. This Return & Refund Policy outlines the terms and conditions under which refunds, cancellations, or adjustments may be granted for services purchased through our website www.invostep.com.

By accessing or purchasing any paid services, gigs, job listings, blog publishing services, or promotional features through our platform, you agree to comply with and be bound by this policy. If you do not agree with the terms of this policy, you should refrain from using our paid services.

1. Company Information

Invostep Technologies Private Limited
Unit No 10, Floor 17, Gold Unit WaveOne
Noida, India

Phone: +91 - 9811 900144
Email: support@invostep.com
Website: www.invostep.com

2. Nature of Services

Invostep Technologies Private Limited operates a digital platform that provides access to professional opportunities and digital services including but not limited to:

• • • Paid Gigs and freelance opportunities

    • Job Listings and recruitment postings

    • Blog publishing and sponsored content services

    • Promotional and featured listings

    • Digital tools, membership access, and platform features

These services are intangible digital services delivered electronically through our platform. Because of the nature of these services, traditional product returns are not applicable once the service has been activated, delivered, or used.

Users are responsible for reviewing the service details before completing a purchase.

3. Refund Eligibility

Refund requests may be considered under specific circumstances where the issue arises due to platform or technical problems.

Eligible Cases for Refund

A refund request may be approved in the following situations:

1. Duplicate Payment
   If a user accidentally makes multiple payments for the same service.

2. Technical Errors
   If a payment is successfully processed but the service is not delivered due to a technical malfunction on our platform.

3. Service Not Activated
   If a purchased service such as a gig listing, blog post, or job listing was not activated within the expected timeframe due to an internal error.

4. Failed Order Processing
   If payment was completed but the system failed to generate an order confirmation or activate the service.

5. Unauthorized Transaction (Verified Cases Only)
   If a transaction is confirmed to be unauthorized after proper verification.

All refund requests must be submitted within 7 days from the date of the transaction. Requests submitted after this period may not be eligible for review.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• A gig or service has already been delivered, completed, or fulfilled

• A job listing or blog post has already been published or scheduled

• The user changes their mind after purchase

• The user fails to provide required information or materials needed to complete the service

• Incorrect information or content was provided by the user

• Delays caused by the user in responding to requests for information

• The user violates our Terms of Service or platform guidelines

• Services purchased during promotional campaigns, discounts, or limited-time offers, unless explicitly stated otherwise

• Low engagement, views, or applications received from a gig, blog post, or job listing

Invostep does not guarantee specific outcomes such as job placements, gig results, traffic, or conversions, and therefore such expectations do not qualify for refunds.

5. Cancellation Policy

Users may request cancellation of a purchased service only before the service has been initiated or activated.

Cancellation may be possible in the following scenarios:

• Before a blog post or gig listing has been published

• Before promotional services have been activated

• Before administrative processing has begun

Once the service has been initiated, processed, or delivered, cancellation may not be permitted.

Invostep reserves the right to approve or deny cancellation requests based on the stage of service delivery.

6. Refund Processing Time

If a refund request is approved:

• Refunds will be processed within 5 to 10 business days

• The refund will be issued through the original payment method used during purchase

• Depending on the payment provider, banks may take additional processing time of 3–7 business days

Invostep is not responsible for delays caused by payment gateways, banks, or financial institutions.

7. Payment Gateways and Transaction Security

All payments made on www.invostep.com are processed through secure third-party payment gateways.

Invostep does not store sensitive financial information such as:

• Credit card numbers

• Debit card details

• Banking credentials

In the event of a payment dispute, users may be required to provide transaction confirmation details or payment proof.

Fraudulent refund claims or chargebacks may result in account suspension or permanent platform restrictions.

8. Dispute Resolution

If you believe a transaction has been charged incorrectly or a service was not delivered, please contact our support team with the following details:

• Order ID or Transaction ID

• Registered email address

• Date of payment

• Description of the issue

• Supporting documents (if applicable)

Email: support@invostep.com

Our support team will review your request and respond within 2–5 business days.

We aim to resolve disputes in a fair and transparent manner.

9. Platform Responsibility

Invostep Technologies Private Limited operates as a digital platform that connects users with professional opportunities, promotional services, and digital publishing options.

While we strive to maintain high standards of service quality, Invostep does not guarantee:

• Job placements or hiring outcomes

• Gig acceptance or earnings

• Traffic, engagement, or visibility for blog posts

• Business results from promotional listings

Invostep is not responsible for:

• Third-party interactions between users

• Outcomes of gigs or freelance arrangements

• User-generated content published on the platform

Users are solely responsible for the content, information, and materials they submit.

10. Policy Updates

Invostep Technologies Private Limited reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice.

Any updates will be posted on this page along with a revised "Last Updated" date.

Users are encouraged to review this policy periodically to stay informed of any changes.

11. Contact Information

If you have any questions regarding this Return & Refund Policy or would like to submit a refund request, please contact us:

Invostep Support Team

Email: support@invostep.com
Phone: +91 - 9811 900144
Website: www.invostep.com